Need Help? Contact Us
Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for quick answers or email for detailed enquiries and account verification help. We can guide you through registration, deposits, withdrawals and site settings. Responses are prompt and practical, contact us whenever you need a hand; the options below make it easy to reach the right department.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 2731 |
| Working hours | Mon-Fri, 09:00-18:00 |
If you prefer written requests, email our teams directly. For payments and privacy matters, we handle enquiries promptly and will direct specialist support where needed. Provide your account ID and a brief description to speed up assistance.
Contact Us by Email
For detailed requests, account issues or cases needing documents or explanations, email is our preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments helps us resolve matters faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly: most enquiries are answered within one business day. Live chat usually replies within minutes, while email requests may take up to 24 hours. More complex issues, such as verification or payment investigations, may take longer depending on their nature; we will keep you informed at every stage of the process.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Every message is read carefully by our team and used to refine features, promotions and the overall user experience. Please flag bugs, suggest new games or tell us what you like. Send thoughts to [email protected] or use live chat and we’ll review them promptly.